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St. Louis, MO – October 4, 2022 – I count myself blessed to have worked 18 seasons in Major League Baseball. I could fill volumes with the lessons I learned and the stories I could tell from that 17-year period.
When you work in baseball, you have to pace yourself. You remind yourself that it is a marathon, not a sprint. The cadence of the business of baseball is like no other event entertainment business.
The baseball regular season is 162 games long. When you factor in pre-season baseball and post-season baseball, it is even longer. Then you have the sales season before the pre-season. And don’t forget the budget and employee reviews season.
All those seasons are the reasons it is unlike any other job or game. And when you work as a storyteller for the team, there is no such thing as an off-season. Just ask my wife.
The PR communications team is always working.
Even when you don’t expect to work, you may find yourself working. Your phone is always on. Your computer is always with you. You never know when you will need to bang out press release, tweet or deal with a crisis situation. Late at night or even early morning. You name it. I did it. And so did my colleagues.
Let’s just say that George Kastanza’s front office experience wasn’t ours.
While the business of baseball is like few others, the lessons I learned in working for the team are applicable to all. Those baseball lessons and insights inform the work I’m doing today leading a nationwide startup that is committed to providing professional video storytelling for all.
I’m using the occasion of red October in St. Louis to share some of my stories and lessons learned from my time as a baseball insider and chief storyteller for the St. Louis Cardinals (my real title was VP of Communications).
I’m using the start of postseason baseball as a reason to share some stories and lessons. My plan is to do that for as long as the Cardinals continue to play baseball. I hope that is well into October.
My plan is to share a story or personal memory with a “lesson” attached. I promise not to just dwell on the past without making it relevant to your present and our future.
To that end, let’s get to it.
I was intentional with the title of this first post.
Inside Baseball Insights.
It is a play on words and a-tip-of-the-cap to a key insight that drove our video storytelling and communications work for the team. It speaks to authority or expertise, as well as access and point of view.
These are things that you have with your business too.
I had “insider” access to the team I loved. That insider point of view is unique.
When we started sharing our story as team, we used that point of view with everything we did online, from social media posts to video storytelling. It then became our organizing principal with the weekly TV show we would produce for fans.
The term “inside baseball” actually means “expert knowledge about baseball”.
It is informally used to say that the information being conveyed is often too technical or esoteric to be of interest to your audience. In other words, it could make your audience yawn with boredom.
When you hear someone say “that is inside baseball” they are saying it isn’t audience appropriate. You don’t want to be audience inappropriate with your storytelling.
To the contrary, you want to use your own unique brand point of view (POV) to provide interesting access that otherwise wouldn’t be possible. That is uniquely yours. It gives you authority and credibility if you use it wisely.
When we rebranded the Cardinals Twitter account we used Cardinals Insider as the name (@CardsInsider) to distinguish it from the MLB run team twitter account in the early days of social media. We wanted fans and our media to know what was coming from the front office of the Cardinals versus from MLB staffers in New York. Hence the name @cardsinsider
Years later, when we went all in with our video storytelling, we named our weekly magazine TV show Cardinals Insider. Today it is called Cardinals Insider with Ozzie Smith.
My point is that we wanted fans to know that the show was being produced by the team and we would provide a level of access to the team they love that no one else but us could provide. If they tuned into the show, they would get insider access to the team they loved.
That unique access is what you have as well with your brand.
You could tell your own story yourself by providing that story from your point of view as your own brand’s journalist. You could report on your brand. Give your followers and fans the who, what, where, when, why and how of what you are doing.
Report your brand news in an authentic and honest way.
If you followed the @CardsInsider twitter account in those early days, you would note that we took a brand journalism approach reporting the “news” of the club from our own unique POV.
We sought to offer the who, what, where, when, how and why of the daily goings on with the team. And boy did it work! Wow!
We grew our following exponentially during that period of time as people were discovering these new social platforms. If they followed us, they would get unique access that only we could provide them.
That lesson is entirely applicable to any business or brand.
That brand journalism approach remains the primary focus of the Cardinals accounts to this day. By way of history, the MLB & Cardinals twitter accounts merged after the team won the World Series in 2011. Today it is simply @cardinals – staffed by both MLB and members of the Cardinals front office.
While we didn’t formally adopt an “ethical credo” with the work we were doing, it was something we adhered to in our work. We had strict guidelines. Tell the truth. I often referred to it as the hypocritical oath for our communications team. Do no harm. Be honest.
As the communications team for the team, being correct was infinitely more important than being first with any news we would share online or via social media.
The fact is that the media often scooped us on team news. Especially player transactions. Some of that dynamic was beyond our control. Agents for players have media relationships that feed the news cycle. If a player was coming to the Cardinals, you could take it to the bank that their agent likely passed that news along to reporter before we could share the fact that they were joining our team.
We counsel all clients that they are the ultimate authority on themselves, so a focus on accuracy is very important. Take your time and get it right. You are the ultimate authority on you. Put another way, if you don’t work in baseball, you are your own Inside Brand Insider .
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All Rights Reserved | STORYSMART® LLC