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Your brand’s communication and marketing strategy should include a strategy for working with the press. You should consider the following dozen factors when crafting your communication approach for working with news media.
First , there is a trend away from traditional media toward online and digital media when it comes to where the public gets their news and information. More than that, people have moved away from some of the biggest names in media toward blogs and outlets that simply didn’t exist not that long ago.
It is critical to realize that just because you haven’t heard of a news outlet, doesn’t mean they don’t have an audience. You should do you due diligence to determine whether or not it make sense for your brand to engage with the outlet.
Second , brands have the capacity to speak directly to their customers, unfiltered by media. I am such a strong advocate that you should be sharing your own story directly with your customers that I formed StorySMART Creative Social Mediato help people do just that.
The fact is that today, in our search economy, the public wants to go directly to the source of information. Every brand should be investing in telling their own story on their web site and via social media. Ironically, if you pitch you story to a news outlet, the first place they will turn to is your website because the media expect you to be sharing your own story directly with your customers.
Third, social media is changing how news and information is gathered. Social media is influencing what is being covered by the press and how it is being covered. It is also exponentially increasing the speed of coverage (and reducing accuracy, I might add).
Being first is often more important for news outlets than being right, which is challenging the basic journalistic guidelines that we have come to expect from our news media. I’m talking about fact checking, getting confirmation from a source with direct knowledge or using multiple sources to verify facts. The standards today are so much looser than they were just a few years ago largely thanks to social media. News aggregation is real, and frankly aggravating at times, especially when outlets pass off coverage as their own when they are simply sharing stories written by another publication. This is happening with increasing regularity.
Fourth, today news outlets get tips directly from viewers or readers via social media. Rather than simply monitoring police radios in newsrooms, staff are devoted to scouring social media to pick up the latest gossip and news tips. Sometimes, false and spurious things are shared on social media so you can imagine the newsrooms have their work cut out trying to verify the veracity of some claims.
Fifth , how news breaks today is different than it was a generation ago. News about Whitney Houston’s death broke 27 minutes before the press had it because a relative of the hairdresser who found her body tweeted it. When a shooting took place in a movie theater in Aurora Colorado, news broke via social media. When I worked for the St. Louis Cardinals, a steel metal plate fell off the stadium and fans standing in line for tickets immediately went to the Facebook pages of two local TV stations to share the news. When it happened, I was at lunch. Our General Counsel called to inform me what had happened. It took me less than fifteen minutes to get back to the ballpark. By the time I arrived, two television stations were already on hand.
Sixth, it is the age of austerity. News outlets are being forced to do more with less. Budgets are tight and the push for constant content is real. Less experienced journalists are expected do more than their predecessors. In TV, multimedia journalists who shoot, star and edit news stories have replaced traditional reporters. These reporters are expected to not only get the story, but post to social media. As a result, getting things right is more difficult.
Seventh , there is a big trend toward media convergence. Newspapers now need video and audio. TV and radio are looking for content for their web sites. Reporters are expected to cover multiple stories, write and produce their own work and gather all sorts of mixed media content for those stories.
Eighth, mobile phones have changed everything – from how news is consumed to how news is gathered. News is immediate. It can travel the globe in no time at all. Everyone and anyone has the potential to shoot a video clip that leads that news cycle since they have a device in their purse or pocket capable of shooting high quality video.
Ninth, Citizen journalism is real. Protestors are covering themselves by live streaming the protest. Needless to say, this simple fact has likely changed media training in the local police department.
Tenth, the definition of television has changed. Video is everywhere on every device. Serial programing is coming from all corners of the digital world. Starbucks and the St. Louis Cardinals can create original content that is consumed by an audience. The barrier to entry is minimal. We are merely limited by our imagination, creativity and initiative.
Eleventh , communication isn’t one directional. Communication is multi-directional thanks to social media. Everyone is joining the conversation. Hashtags are no longer for tic tack toe. Every press release you send should include at least one hashtag to guide media covering you to use that hashtag. You should work to get your brand community engaged at every opportunity.
Finally, we hear all about “fake news”. This term is grossly overused in the realm of politics. That said, the facts are indisputable that we now know the Russian government tried to manipulate American voters in the 2016 Presidential election by posting fake news stories. Content creation has replaced real journalism. Everyone needs to be very discerning with digesting “news” content.
So what does all this mean for you?
How can your brand navigate this brave new world and effectively utilize communications?
At the most basic level it is simple.
Know your story. Front and back and sideways.
Be ready to share it always.
Put your story and whatever information you want the world to know about you out on your web site in a way that is easy to find. Be consistent and simple in your language. Pete, and his twin sister Repeat are your new best friends.
Know you may need to respond to media quickly as news breaks fast. Also know that the reporter who is covering you likely has a bad case of Attention Deficit Disorder because they are doing too many things at once. They likely grew up in the digital economy, which means they are more likely to consult and trust digital sources than picking up a phone to talk to human being.
More than anything, this is a great reason to have your story and information easily accessible on your web site. Don’t be surprised if they quote it verbatim and don’t source it. They are on constant deadline, so the need to fill a column, write a blast email or update a web page is driving their agenda.
Have a variety of digital assets ready to give journalists to help them with sharing your story. It doesn’t matter if they work in radio, they could still use video, photographs and logos to help with their web story. The more you make their job easier, the more likely that you will get an accurate story.
Make sure your brand community is engaged to help share and comment on media stories.
Be discerning and have a healthy critical eye with everything you consume.
Invest in video storytelling. It doesn’t cost much at all and it is extremely powerful.
Traditional media is still very relevant. Don’t forget that. Build relationships with media. Get to know them as people. Recognize they have a job to do and you can help them.
It is your brand and your story. Take ownership of it. Do everything you can to get it out there. Until next time. #getstorysmart
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All Rights Reserved | STORYSMART® LLC
All Rights Reserved | STORYSMART® LLC