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St. Louis Region, January 2022 – I live in a wonderful regional community that is struggling to keep pace with the rest of world.
Within my lifetime, metro areas that were once smaller than the St. Louis metropolitan area have grown well past our region. Today, many other regions are growing faster than ours.
While we are a wonderful community, we are stagnating because we lack regional leadership. We are divided. Our problems go unsolved because we don’t take collective responsibility. We consistently pass the buck or point the finger of blame elsewhere. We don’t take ownership of our problems. And we don’t take ownership of our story.
While we have amazing stories to tell, we are failing to share them. For our region to grow and prosper we need to own our story and #getStorySMART.
The following is an outline of the problem and a back of napkin plan for our #STL region to #OwnOurStory.
It sounds like a simple question. You could say we all do. While that is true, that does not allow us to get our arms around it from a responsibility standpoint. When you are talking about a region of 2.7 million people, saying we all own the story doesn’t empower us to take full ‘ownership’ in a very practical way.
When I say “ownership” I mean both taking responsibility and owning the intellectual property. Our region is failing that ownership test on both accounts.
The practical reality is that no one owns our regional story because no one organization has been assigned that responsibility. We have no way of holding ourselves accountable until we designate some organization to do the daily work that is needed in a digitally driven world.
Other regions are resourcing their branding and controlling their narrative in practical, creative and digitally relevant ways. We should be doing the same.
No problem gets solved unless someone takes ownership of it and is held accountable for solving it.
We owe it to ourselves to make some organization or tightly knit group of organizations responsible for sharing our stories. We should use the best practices of other communities as a guide as we structure our approach in a transparent and inclusive way that allows us to be accountable to ourselves. That is not an easy task even for a high functioning community, but we need to figure out quickly or we will continue to lose ground to more digitally savvy communities.
Let’s start by asking a few practical questions.
The short answer is no one organization owns this responsibility right now. We have several organizations that play a role, but no one really “owns” it outright.
To illustrate my point, I will tell you a story about a time when I worked as the chief communications officer of the St. Louis Cardinals. I found myself urgently asking that very question (i.e. who is in charge of marketing & communications for our region?).
It was near the end of the calendar year when John Mozeliak, the team’s GM, popped into my office to make a request.
Mo wanted our communications department to produce a video that would tell the story of what it would be like to play baseball for the St. Louis Cardinals and what it was like to live in the St. Louis region. The video would have a target audience of one – a talented free agent who had never played in or visited STL.
We had 48 hours to turn the story and embed the video on an iPad that Mo could take with him to make a recruitment pitch to the player.
While Mo wouldn’t tell us who the player was, we quickly deduced it was David Price.
I remember thinking that our video team would knock the story out of the park. We had everything we needed to tell the story of playing for the team. We had high-quality video footage of Opening Day, ample footage of postseason baseball, champaign covered teammates and amazing fans who adore our players. We could check that box.
I also assumed that within a few quick calls I would have access to high quality video footage of what it would be like to live in St. Louis.
I had a hit list of folks I could reach on speed dial that would take my call who should be able to help the hometown team with video or photos.
My panic in the moment was how the hell am I going to get an iPad through the Cardinals purchasing department within 48 hours?!
Luckily, our IT Director, Perry Yee came to the rescue! Perry would go to Best Buy to purchase it and then expense it…letting his boss - our CFO who threw nickels around like manhole covers know it was Mo. Manhole covers became feathers in Mo’s hands in the eyes of our CFO.
It wasn’t until I started to call around town that I realized that no one organization was responsible for telling the story of our region. Nobody really “owned” our regional story. Each organization I called referred me to another organization in our region.
“If not you, then who?” I would ask.
Brian Hall of Explore Saint Louis (the St. Louis Convention & Visitors Commission) was our best resource. He was responsive and helpful.
Brian shared great footage, but most of what he had was focused on the visitors’ experience, not actually living in the region. We received wonderful footage of the Zoo, Fox Theater, Cardinals games etc. It was certainly helpful, but it was not everything we needed.
We wanted footage that showed the diversity of our people and our neighborhoods. We wanted to showcase all the livability elements we love as natives of our region.
Dinner in the Loop, coffee in CWE, a visit to wine country, a stroll down Main Street in St. Charles, a vast array of outdoor recreational opportunities etc.
We wanted video of kids playing in the street of a variety of subdivisions, beautiful aerial footage of Ferguson, Alton, Kirkwood, Webster, High Ridge, Belleville etc. We wanted to paint a visual picture and tell a visual story in a highly relevant way.
We wanted to deliver the message that a wealthy young player could make his money go far in STL while enjoying the lifestyle he chooses. He could buy an amazing loft downtown or a thousand acre farm close to the ballpark for so much less than anything he could buy in New York, San Francisco or Los Angeles.
The best way to convey that simple message is to show it. Quickly.
I spoke with the head of the St. Louis Economic Development Partnership to see if she had any video footage or photographs we could use for our project. She said the Partnership did not have a library of digital assets. She told us video was too expensive for them. I remember almost having a heart attack when she told me how much they spent to produce their annual meeting video. The Partnership didn’t have the resources to invest in video storytelling. She suggested I contact the Regional Chamber & Growth Association (RCGA ).
We had a similar conversation with RCGA. They didn’t have much to offer.
If not you, then who?
What I learned then was that no one was really responsible for telling our regional story or providing a business like ours some practical things to help with recruiting a high value free agent.
While I understood the divided dynamic of our region, I thought that it was unfortunate that we didn’t have this area resourced.
Employers and other institutions like universities are the ones recruiting new residents to our community. We should arm them with practical things they could use in trying to recruit someone to our region. We have to recognize we are just one google search away from someone else telling our story. We need to own it and share it ourselves.
Someone in our region should be responsible for providing practical recruitment assets like templated power point slides, fact sheets, beautiful photographs and b-roll video to help those in the trenches make the case for our community.
It wouldn’t cost much to make these practical and tactical assets available. The region could afford to invest $10K a year for great drone footage from around our 15 county region, as well as $20-30K annually on stock video and photos. We should build and annually update a digital library of photos and video we make readily available. I suspect we would have success asking local video companies and photographers to share rights free images and video. The bottom line is we should make those assets readily available through services like Canva, stock image houses etc. so that we are always putting our best foot forward visually.
Making good images easily available for free is a good practice from a practical standpoint. Even if some journalist writes a story that isn’t favorable to our city, we benefit if they use a good image. And vice versa. A favorable story with a bad photo isn’t as good as a favorable story with an awesome image. Pretty pictures matter.
Remember that media today is different than the past.
Search drives our media consumption. News and information is on demand. You don't have to call the local librarian any more. They are likely the modern equivalent of the Maytag Repair person.
When you are interested in learning more about the St. Louis region you google it.
It doesn’t matter if you are a baseball free agent, a c-suite prospect and the spouse of someone considering relocating to our region. We are all the same. When we want to learn something, we grab our phone and do a quick search.
What are we doing as a region every day to drive search results about ourselves?
That fundamental dynamic is why we need to #getStorySMART and #OwnOurStory
Okay, so I’ve established that no organization has really taken full ownership of being the marketing and communications arm responsible for telling the story of our entire region.
Now the next question is who owns our intellectual property rights?
The Judy Garland movie “Meet Me in St. Louis” is a classic. The 1944 movie tells the story of the Smith family around the time of the 1904 World’s Fair - a period of time St. Louisans love to reminisce about.
If I asked you who owns that movie, you would say MGM right? What about the music in it? Judy Garland’s image?
Copyrights and trademarks matter. Each of us has a right of publicity. Each of us owns our name, image and likeness (NIL rights). No one can sell a bobble head of you without your consent. No one can sell a coffee mug with your mug on it without your consent. That makes sense right?
You are likely aware that the US Supreme Court recently ruled that college athletes not only own their NIL rights, but they may monetize them. College athletes can have sponsorship deals now.
I believe intellectual property rights are an important consideration today when it comes to sharing stories.
My business StorySMART is built upon the idea that you should own your story while also having it told professionally. When I say #OwnYourStory I mean both “take responsibility for telling it” and “retain your intellectual property rights”.
With that in mind, I ask who is paying attention to making the most of our region’s intellectual property rights?
If someone wants to use a city mark to sell a t-shirt, is the city making any money?
New York does.
If you buy a NYPD Lego patrol car for your son at the airport like I did, Lego paid a license fee that eventually goes back to the taxpayers of New York. Check out the NYC & Company Foundation.NYC & Company has a licensing division that is a licensing agent for a variety of city IP brokering deals with the likes of Nike, Lego or others.
Our Greater St. Louis region should be doing something similar.
Some of our city icons like the Gateway Arch or the Statue of St. Louis on Art Hill are in the public domain, but other things like a city logo are likely not. If someone wants to sell a t-shirt with the St. Louis County crest or county police logo on it, the taxpayers should get a cut. Same goes for Belleville or St. Charles or one of our O’Fallons.
We should be selling swag. It fosters a sense of belonging and creates a revenue stream. It also gets our branding out there.
It makes more sense to license professional sellers who know retail to try to do the work of selling ourselves. Under Armor knows more about what sells than any committee we would be able to assemble. Our role would be to license them or other companies to sell our swag. We can get our small cut of the pie the same way every MLB team gets a cut when you buy a Yankees or Cardinals cap
The practical reality is that if we were organized and intentional about our approach, there should be a way to create revenue streams to help support our ongoing regional marketing.
For what it is worth, I don’t believe public officials in our region even have this on their radar. Maybe they do and we are making gobs of money I don’t know about, but I doubt it.
For what it is worth, I see the real value in owning the copyright on your story is being able to share your story easily. Today it all about the shareable link. Media reaches audiences by being shared and re-shared digitally.
If our region produced a great video story about an amazing new start-up company, the region could share it themselves while also giving it to the start-up company to share with their community. It is the sharing process that builds audience. Each social post or email is the modern media equivalent of the old school marketing and communications model.
Let’s say you are kitchen and bath contractor. The best way to get the next customer is to tell the story about how you helped a current customer. If you tell the story about how you helped Mrs. Smith (played by Judy Garland in this example) build the kitchen of her dreams, you can share it on your website and social media. But the real opportunity comes when you give the story to Mrs. Smith to share on her social media.
Guess where your new customers will come from? Mrs. Smith’s Facebook followers. It is as though you hired Judy Garland as your spokesperson.
Now let me illustrate the old school approach as an example.
Suppose our region pitched the story to a reporter from the Post-Dispatch or St. Louis Business Journal do a story about that start-up, the news outlet would own the copyright on that story. The region would not be able to share it easily with others or with the start-up. When we would go to share the story, everyone who clicks the story link will get a subscriber pay wall.
It is hard for a story to go viral if everyone must subscribe to see it. The old school model just doesn’t work that well any more.
I don’t mean to pick on the local media. It is what it is. Media outlets are businesses themselves. They need to pay for what they do by selling advertising or selling their publication. You buy the paper. You watch ads when you watch the TV news. There is nothing wrong with any of that until you think through the practical approaches you can take to reach your target audience today.
As a region, we need to be thinking through these practical realities when developing our strategy. If our region wants to compete it must take ownership of its story. That means we should be producing and sharing our own stories.
We must share those stories digitally in a way that they show up with a simple search. We need to make them easy to find and share. It comes down to storytelling, smart metadata tagging and good SEO practices.
We also need to share those stories and raw assets with those handling communications and marketing at local companies. They are out there every day connecting with audiences.
We need to own our story. Here is how. Key stakeholder organizations like Explore St. Louis , Alliance STL , Greater STL work together with the city of St. Louis and the 14 other counties that make up our region to establish a non-profit foundation akin to NYC & Company.
We don’t need to reinvent the wheel, we simply need to collaborate and coordinate. Explore St. Louis owns visitor marketing. Alliance STL owns the business marketing.
The region has a privately funded #STLMade marketing effort already underway with thestl.com. They are spending over a million in private money for the #STLmade content marketing effort. That private effort by the business community could be combined with some of the taxpayer media creation entities like HEC Media and STL TV.
HEC Media is essentially the local cable access channel of St. Louis County Government.
STL TV is the city local cable access channel.
St. Charles County has theirs too. When I was a student at Lindenwood College I used to do a daily news update for the St. Charles local cable channel.
I suspect each county has theirs as well. They draw their funding from taxes paid on cable tv. They were established when our local governments awarded a cable tv franchise providing public right of way access to bring MTV to families like mine back in the 1980s.
I don’t think our public officials are paying much attention to these entities. They should. Many of these taxpayer funded media outlets are producing high quality storytelling. HEC is a perfect example. They have a budget over $1.5 million annually. They do wonderful work using a network of freelance journalists. I suspect that when I called Economic Partnership, they didn’t realize that HEC Media was part of county government and could help tell the story of some of the Partnership’s economic development efforts.
I would recommend establishing a foundation – call it STL & Company that functions akin to NYC & Company.
Use it to collaborate & coordinate.
Use it to be the vehicle to make the most of the regions intellectual property by setting up a licensing process.
Use it has a vehicle to build a digital library of assets like photographs, logos and videos that can be shared with others.
Use it as a vehicle to develop a strategy around storytelling that uses our shared resources wisely (ex. HEC TV, STL TV, #STLMade etc.)
Most importantly use it as vehicle to own our story and #getStorySMART with growing this amazing community.
STORYSMART® empowers public figures, mission-driven organizations, and anyone who has an amazing story to have their story produced by professional filmmakers while controlling their intellectual property rights.
STORYSMART® redefines the typical Hollywood production model by partnering with clients, allowing them to benefit equitably along with creators as they collaborate to maximize the value of their unique story.
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